Knowledgebase on Senselock
Knowledgebase questions and answers on the range of Senselock dongles will be published here for your reference.
Clave2 dongle not detected under Windows?
The Clave2 dongle is a HID compliant device, so in theory it does not require a driver since it uses the Microsoft internal HID driver. It should be just plug 'n' play. However, it is possible that the Windows HID Input Service is not started, or that the HID files are missing or corrupted.
On Windows Home and sometimes on Professional, the HID service by default is not started, so you may need to start the service manually. To do this, open the Services dialog in the Administration Tools in the system Control Panel, right-click on the HID Input Service in the list of services and select start.
If that does not resolve the problem, check that all of the following files are present in the \\windows\system32\drivers folder:
Hidusb.sys
Hidclass.sys
Hidparse.sys